Cleaning Business Cancellation Policy (Australia)

This Cancellation Policy template is designed for Australian cleaning businesses to manage cancellations, rescheduling, and refunds effectively. It covers various service types including residential, end-of-lease, commercial, and specialized cleaning services. Key points include: • Clear guidelines on notice periods for cancellations and rescheduling, with suggested fees for late cancellations. • Acknowledgment of Australian Consumer Law to ensure fairness in cancellation fees and client rights. • Procedures for handling no-access situations, unsafe site conditions, and business cancellations due to operational issues. • Recommendations for deposit handling and refund policies, ensuring transparency and fairness to clients. This document serves as a starting point and should be customized to fit specific business needs and legal requirements. Legal advice is recommended before use.