Janitorial Employee Training Guide (Australia)

This guide provides a structured training system for cleaning business owners aiming to establish a consistent and effective training program for janitorial employees. It emphasizes the importance of a repeatable training process that covers induction, safety, job execution, and client communication. Key learning areas include: • Business expectations: Uniform, punctuality, and communication standards. • WHS and safety: Risk awareness and proper use of PPE. • Cleaning skills: Correct cleaning sequences and quality control measures. • Client communication: How to handle requests and complaints professionally.

The guide also outlines a 30-day training pathway to ensure new employees are adequately prepared before working independently. It encourages the use of practical demonstrations, feedback, and measurable outcomes to assess training effectiveness. By focusing on these areas, cleaning business owners can reduce complaints, improve client retention, and ensure a safer working environment for their employees.