Cleaning Business Refund Policy Template (New Zealand)

This advanced refund policy template provides a structured approach for cleaning businesses in New Zealand to handle refunds and complaints effectively. It includes: • A client-facing refund policy that outlines service promises and how to report concerns. • Clear guidelines for re-cleaning and refund decisions based on the service type. • Client message scripts for various scenarios, ensuring consistent communication. • An internal refund review log to document decisions and improve service quality. This template is designed to help cleaning business owners navigate refund requests while complying with New Zealand consumer law. It is essential to have a local legal review before publishing the policy to ensure compliance with the Consumer Guarantees Act and other relevant regulations.