Cleaning Team Leader Performance Review Template (Australia)

This template is designed for Australian cleaning business owners to evaluate their team leaders, supervisors, and site leads. It focuses on key areas such as leadership behavior, site quality, staff management, client communication, and workplace health and safety (WHS) habits. The template is practical and copy-ready, allowing for easy implementation during performance reviews. It is best used at various intervals including after probation, quarterly, or following major client complaints.

Key features include a rating scale for leadership performance, a scorecard for assessing leadership areas, and a section for team feedback and job outcome reviews. Additionally, it provides guidelines on conducting fair and factual performance conversations while considering psychosocial risks. This tool aims to ensure that team leaders not only meet personal cleaning standards but also effectively manage their teams and client relationships, ultimately enhancing overall service quality.